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Privacy Policy

This page describes enquiries, guest accounts and reservation administration. Direct booking and payment features are prepared for activation; their availability depends on the connected services and approved property settings. Clearly marked TEST or sandbox interactions are demonstrations or provider tests, not real accommodation reservations.

1. Information used

If you contact us by email or WhatsApp, we receive the information you choose to send. Booking selections include stay dates, adults, children and child ages. When direct booking is enabled, account and reservation records can include your name, email, Firebase account identifier, room, stay dates, party details, booking reference, agreed policy version, total amount, payment-provider references, payment status and cancellation requests. The separate owner financial register can also contain country, channel and recorded booking/payment amounts.

Card details are entered on Stripe's hosted payment page, not into this website's reservation form. Provider credentials and door PINs are not placed in the public reservation list. Operational door-access records and prepared messages are held separately on the server.

2. Purpose

Information is used to respond to enquiries, authenticate guest access, provide and administer reservations, verify payment, process cancellation requests and refunds, communicate about stays and maintain internal records. If electronic access is activated, the confirmed stay and configured arrival/departure window are used to manage time-limited access. A guest cancellation request does not itself trigger a refund or access change.

3. Services involved

The account and server records use Google Firebase Authentication, Cloud Firestore and Firebase Functions. When direct booking is activated, Stripe processes payment and refund operations, and Beds24 handles authorized availability and reservation synchronization, and approved channel messages when that separate service is enabled. Electronic-lock and email services are used only when separately connected. A prepared software adapter does not mean a live provider connection has been activated.

Booking.com, Airbnb, email and WhatsApp process information under their own service notices when you use those channels. We do not sell personal data. External booking-platform reservations follow the platform's own process and notice.

4. Account and device storage

Guest account access is limited by server authentication to the account's own reservations. Owner administration requires a separately authorized account. The site uses browser storage for session-related account state and an explicitly selected color theme. It does not store payment-provider secret keys in browser storage.

5. Retention

Enquiry information is kept for the time needed to respond. Reservation records are kept for stay administration and applicable accounting or legal retention requirements. Contact us for the retention period applicable to a particular record and to request assistance with account data.

6. Your requests

You may contact us to request access, correction, deletion or restriction of your information, or to object to processing where applicable. A request about personal data is separate from a reservation cancellation request. Payment and booking providers also offer their own privacy contact routes.

7. Contact

For privacy questions, contact sager.apart.house@gmail.com.

Optional Google Analytics

Only after you choose “Allow analytics”, public pages load the free Google Analytics 4 service (Google Ireland Limited; measurement ID G-P478J8SLL3). It measures public page views, booking-link openings and contact-link clicks to help improve this website. A click does not establish an enquiry, booking or payment. The booking, guest-account and owner-admin pages do not load this tag.

Consent is the basis for this optional analytics processing. Before consent or after rejection, this integration makes no requests to Google and sends no cookieless analytics pings. When enabled, Google receives IP/browser/device information and analytics cookie identifiers. We send only allowlisted public page paths, a generic page title and internal public referrers, without query strings or fragments. External referrers retain only the origin (protocol and host), never their path or query. We do not send form contents, contact details, stay dates or booking identifiers. Google may process data outside the EEA, including the USA; see Google’s privacy information for its transfer safeguards.

Analytics cookies (_ga and _ga_*) last up to 180 days without renewal on each visit. A separate browser-storage choice (sagerhouse_google_analytics_consent_v1) lasts 180 days. Language/appearance preferences are separate. Ads consent stays denied; Google signals and advertising personalization are disabled. Use “Analytics preferences” in the footer to reject or withdraw at any time. Withdrawal stops future events, removes accessible analytics cookies and reloads the page to unload the tag; other open tabs follow the changed choice. It does not erase information already processed by Google. Browser settings can also clear storage. Contact sager.apart.house@gmail.com for privacy requests.

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