Booking information and conditions
Use the conditions shown for your actual reservation. Direct booking is prepared for activation and is available only when property, inventory, payment and policy settings have been approved. TEST and sandbox flows do not create a real accommodation reservation.
1. Booking channels and confirmation
For a reservation made on Booking.com or another booking platform, that platform's selected offer and confirmation apply. Choosing dates or sending an enquiry does not establish availability or confirm a reservation.
When direct booking is enabled, the server checks the offer, protects inventory and directs you to hosted payment. Returning from the payment page alone does not confirm a reservation. Check the reservation state in your guest account: confirmation requires verified payment and confirmed, nonconflicting inventory. A pending payment, unknown result or calendar conflict requires assistance from the host; do not pay again to resolve an uncertain result.
2. Price and party details
The enabled direct offer must show the total in EUR for the selected dates and party, including all mandatory charges. No sample nightly price is an actual offer. Rates and availability can change before a current offer is confirmed. Enter the correct number of adults, children and child ages. Where a verified price cannot be supplied for a party with children, contact the host for an offer.
3. Arrival, departure and property
Check the arrival and departure conditions in your selected offer and reservation confirmation. The direct offer's approved property settings supply these details when direct sales are enabled; this page does not set a separate standard check-out time. The currently confirmed public accommodation is the 67 m² Murau apartment for up to four guests. Additional internal configuration slots are not advertised rooms until their details are verified and published.
4. Cancellation and refund status
The cancellation conditions presented for the selected offer and agreed policy version apply to that reservation. A guest-account cancellation request is a request for the host to review; it does not automatically cancel the reservation or issue a refund. The host separately confirms an approved cancellation/refund operation. Check the account and provider status for the outcome; a submitted or pending refund is not proof of a completed refund. For an external platform reservation, use its cancellation process.
5. Stay and access
Observe the house rules communicated with your actual booking and report damage or access problems to the host. Where electronic access is connected, a confirmed stay can receive a time-limited door code for the configured arrival/departure window. Changes and confirmed cancellation can require replacement or revocation of access. Contact the host if instructions are missing or a code does not work.
6. Booking assistance
For questions about your offer, conditions, payment state or stay, contact sager.apart.house@gmail.com. Include your reservation reference when available; do not send card details or passwords.